Hotel guest satisfaction has improved this year despite reduced traveler demand for rooms that has caused hotels to reduce staff and trim operating costs, the J.D. Power and Associates 2009 North America Hotel Guest Satisfaction Index Study released this morning said. ...more

July 28, 2009

In December, J.D. Power and Associates praised WellCare Health Plans Inc. for "outstanding customer service experience" in handling customer calls about their Medicaid and Medicare benefits with WellCare. ...more

March 22, 2009

Jaguar and Buick surged to the top of the 2009 J.D. Power and Associates Vehicle Dependability Study, tying for the No. 1 spot and dethroning Lexus for the first time since the Japanese luxury brand became part of the survey. ...more

March 21, 2009

In December, J.D. Power and Associates praised WellCare Health Plans Inc. for "outstanding customer service experience" in handling customer calls about their Medicaid and Medicare benefits with WellCare. Two months later, federal regulators suspended Tampa-based WellCare from signing up new Medicare clients, citing "persistent" failures to handle customer appeals and "immediate need" calls, such as patients unable to get critical drugs entitled to them. ...more

March 20, 2009

The auto industry is preparing to report another month of rapidly slowing sales - possibly the worst in decades - as the same toxic combination of the credit crunch and the careening economy continue to keep consumers away from dealerships. ...more

November 1, 2008

General Motors and Chrysler, bruised by the severe industry downturn, have held preliminary discussions about combining operations, including a full-scale merger, according to people familiar with the talks. ...more

October 12, 2008

More new-vehicle buyers than ever cite inadequate gas mileage as a reason for choosing one car over another, according to a study of vehicle preferences. ...more

September 25, 2008

Business Briefcase ...more

September 21, 2008

Five years after Toyota rolled out a hip, inexpensive and fuel-efficient brand called Scion, the Japanese automaker still sees it as a tool to attract young buyers. But slowing sales of Scion's eye-catching vehicles indicate they may be losing some cachet. ...more

September 13, 2008

With gas prices still near record highs, the economy in a slump and continued trouble in the credit markets, just about everybody expects August vehicle sales to be down significantly from a year ago. ...more

August 30, 2008