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Customer Satisfaction Barely Dips Customer Satisfaction Barely Dips
Soaring unemployment, rampant business closings and a crushing mortgage crisis have dampened any hopes of an economic turnaround in 2009. ...more
December 29, 2008
Don't Rush To Update Your Netflix Queue - It Could Be A Few Days
Netflix, the DVD rental service, is suffering from the biggest shipping problem in its history, delaying delivery of those familiar red-and-white envelopes to millions of its customers. ...more
August 15, 2008
TSA On Its Way To Most-Hated
Hand sanitizer makes it through security in one airport, then it's confiscated at another. Screening lines back up because only two of six lanes are open. And then there's the occasional all-too-intimate pat-down. ...more
December 21, 2007
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